Privacy Policy

At Techvoras we respect your privacy. This policy explains what personal information Techvoras IT Solution ("Techvoras", "we", "us") collects when you visit techvoras.com, use your Techvoras account, or use the Techvoras Messaging Platform at msg.techvoras.com (WhatsApp and SMS messaging), how we use it, who we share it with, and the choices you have.

Information We Collect

• Website and contact forms: your name, email address, phone number and the message you send us, used only to respond to you and for business communication.
• Your account: name, email address and login credentials (passwords are handled by our authentication provider and are not readable by us), your organisation and team members.
• Messaging Platform (business customers): your organisation and plan, API keys (stored only as a one-way hash), the identifiers of the WhatsApp Business Account and phone number you connect, and the access token we receive from Meta, which is stored encrypted. We also keep your message templates and a log of messages sent and received through the Platform.
• Message recipients and senders: when you send or receive WhatsApp or SMS messages through the Platform, we process the phone numbers, message content, template details, delivery status and timestamps.
• Payments: your wallet balance, top-ups and charges. Payments are taken by our payment provider; we do not receive or store your full card details.
• Usage information: basic technical data such as pages visited, device and browser type, collected through cookies and analytics (see Cookies below).

How We Use Information

• To provide, secure and support our websites and the Messaging Platform, including sending the messages you ask us to send.
• To manage your account, wallet and billing, and to prevent fraud and abuse.
• To reply to enquiries and to tell you about changes to our services.
• To understand how our website is used and to improve it.

We do not sell your personal information.

Messaging Platform: WhatsApp and SMS

When a business uses the Platform to message its own customers, that business decides who is messaged and why, and is responsible for having their permission (opt-in). In that case Techvoras acts as a service provider and processes the recipients' information only on the business's instructions, to deliver messages and show delivery status and replies. If you received a message sent through our Platform and want your data removed, contact the business that sent it, or contact us and we will pass your request on.

When a business connects its WhatsApp number through Meta's Embedded Signup, Meta gives us the identifiers and access token for the account the business chose to share. We use them only to send and receive messages, manage templates and show status for that business. We do not use this data for advertising and do not share it with other customers. A business can disconnect at any time in the dashboard or by removing Techvoras under Business integrations in its Facebook settings.

If you contact a business or Techvoras on WhatsApp, your phone number is used solely to provide the requested services or support.

Who We Share Information With

We do not share your data with third parties without a lawful reason such as your consent, delivering the service you asked for, or a legal requirement. We use these service providers, who process data for us:

• Meta Platforms (WhatsApp Business Platform and Facebook Login), to send and receive WhatsApp messages and to connect your WhatsApp account.
• SMS gateway providers (such as MSG91 or Gupshup) and mobile operators, to deliver SMS messages.
• Cashfree (payment gateway), to take wallet top-ups.
• Supabase (database and sign-in) and Vercel (hosting), where your data is stored and served.
• Email delivery providers (such as Resend or EmailJS), to deliver contact-form messages to us.
• Google Analytics, to measure website usage.
• Firebase Cloud Messaging, to deliver push notifications if you use them.
• A speech-to-text provider, only for the Meet notes feature described below.

Some of these providers may process data on servers outside India. We may also disclose information if the law or a court requires it.

Google Meet notes

If you use the Techvoras Meet Notes Chrome extension, we store meeting captions or audio-derived transcript text in your Techvoras account so you can search and export notes. Audio is sent for transcription only when Meet captions cannot be used, and we do not keep the audio file after the text is produced. You can delete your meeting notes by contacting us.

Security

We protect data with encrypted connections (HTTPS), encryption of WhatsApp access tokens at rest, one-way hashing of API keys, and database access rules that limit each organisation to its own data. No system is completely secure, so please keep your login details and API keys private and tell us at once if you think they have been exposed.

How Long We Keep Information

We keep information while your account is active and as long as needed to provide the service. We keep payment and invoice records for as long as tax, accounting or other laws require. When you ask us to delete your data, we delete or anonymise it as described on our Data Deletion page, usually within 30 days of a verified request.

Your Rights and Choices

Under India's Digital Personal Data Protection Act, 2023 and similar laws, you can ask to see the personal data we hold about you, correct it, delete it, or withdraw consent you gave us. To exercise these rights, use our Data Deletion page or contact us. If you are not satisfied with our response, you may contact the Data Protection Board of India. For complaints about how we handle your data, write to us at techvorasitsolution@gmail.com.

Cookies

We use cookies that keep you signed in (essential) and Google Analytics cookies that help us understand how the website is used. You can block or delete cookies in your browser settings; parts of the website that need you to sign in will not work without the essential ones. You can also opt out of Google Analytics with Google's browser add-on.

Children

Our services are for businesses and are not directed at children under 18. We do not knowingly collect their personal information; if you think we have, please contact us and we will delete it.

Changes to This Policy

We may update this policy. The date at the top shows when it last changed. If we make a significant change we will tell account holders by email or in the dashboard.

Contact Us

For any privacy-related questions, please contact us using our contact page or email techvorasitsolution@gmail.com. See also our Terms of Service.